South Lake, TX
"Bear, I wanted to take a minute to thank you for help in my recent purchases. I really appreciate you and G&G! Many little things you do so right might go unnoticed by some but made all the difference to me. I am sure this is why you and Ben have such a great reputation in the industry. Your website is current, your pictures are well done, and in our case you were able to get an updated picture even in adverse weather, you have prices on many/most animals in the first place that let you know if you're in the range and if it's worth your time to study further, no pressure in the sales, you responded quickly to the many questions that I had and it felt like we were engaged in discussion rather than a sales process, you gave me the time to make a decision and honored my interest even when others might have been asking about this particular animal, you promote your sales on your site and Facebook in a way that makes someone feel very proud and confident in their purchase, you are quick to get the animal transferred on the website and in planning the trailering to our ranch. To me, this defines great customer service. Well done.
Thanks again for all "these little things", your friendship, and the fine representation G&G stands for in the entire industry. I couldn't be more pleased.